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Örgütsel İletişim Perspektifinden Phubbing (Sosyotelizm)

Yıl 2024, Cilt: 3 Sayı: 2, 61 - 70, 10.01.2025

Ebru Kangal Erdem

Öz

Teknolojinin hızla ilerlemesi ve sunduğu iletişim teknolojileri, 21. yüzyılda örgütsel yapıların iletişimini
ve iş kültürünü kökten değiştirmiştir. Akıllı telefonlar, tabletler ve diğer elektronik cihazlar, modern iş
yaşamının vazgeçilmez araçları haline gelmiş, örgüt içi ve örgüt dışı iletişimi kolaylaştırıp
hızlandırmıştır. Ancak, bu teknolojik devrimin getirdiği avantajlarla birlikte örgütsel yönetim ve iletişim
düzeyinde bazı sorunlar da ortaya çıkmıştır. Bu bağlamda "Phubbing" kavramı, teknolojinin örgütsel
ilişkileri ve iletişimi nasıl etkilediği konusunda giderek artan bir şekilde ilgi çekmektedir. Bu kavram,
kurumlarda çalışanların ve yöneticilerin yüz yüze iletişim biçimi yerine akıllı telefonlarına
odaklanmalarını ifade eder. Örgütsel iletişim bağlamında iletişim sürecini olumsuz anlamda etkileyen
ve “sosyotelizm” olarak da ifade edilen bu davranışın yöneticiler, çalışanlar ve departmanlar arasındaki
iletişime olan etkileri özellikle son dönemlerde dikkat çekicidir. Bu perspektifte çalışmada, örgütsel
iletişim disiplini kapsamında profesyonel iş yerlerinde gelişen bu yeni durum ele alınmış ve konunun
örgütsel iletişim çerçevesinde var olan ve var olabilecek etkileri üzerinde durulmuştur. Ayrıca örgütlerde
phubbing yaygınlığını ve bu davranışın iletişim, ilişkiler ve iş kültürü gibi önemli örgütsel davranışlar
üzerindeki etkilerinin incelenmesi amaçlanmıştır. Bu çalışma örgütsel iletişim stratejilerinin
geliştirilmesi, kurum içi anlamda çalışan verimliliğinin artırılması ve sağlıklı bir örgüt iklimi ve
kültürünün oluşturulması için önemli içgörüler ve öneriler sunmaktadır.

Anahtar Kelimeler

Sosyotelizm Phubbing Örgütsel İletişim Örgütsel Organizasyon ve Davranış

Kaynakça

  • Aagaard, J. (2020). Digital akrasia: a qualitative study of phubbing. AI & Society, 35, 237-244.
  • Abeele, M. V. (2020). The social consequences of phubbing. The Oxford handbook of mobile communication and society, 158-174.
  • Bianchi, A., & Phillips, J. G. (2005). Psychological predictors of problem mobile phone use. Cyberpsychology & behavior, 8(1), 39-51.
  • Bohns, V. K., & Scholer, A. A. (2018). Distracted by your phone? The cost of phone use in face-to-face interactions. Organizational Behavior and Human Decision Processes, 144, 11-24.
  • Castells, M. (2010). The Rise of the Network Society. Wiley-Blackwell.
  • Chotpitayasunondh, V., & Douglas, K. M. (2016). How "phubbing" becomes the norm: The antecedents and consequences of snubbing via smartphone. Computers in Human Behavior, 63, 9-18.
  • Chotpitayasunondh, V., & Douglas, K. M. (2018). The effects of "phubbing" on social interaction. Journal of Applied Social Psychology, 48(6), 304-316.
  • Derks, D., & Bakker, A. B. (2014). Smartphone use, work–home interference, and burnout: A diary study on the role of recovery. Applied Psychology, 63(3), 411-440.
  • Epps, C. (2016). An Exploration of how Technology Use Influences Relational Ethic Scores of Emerging Adult Romantic Relationships. East Carolina University İnternet: Deloitte. (2024). Web: http:// https://www2.deloitte.com/content/dam/Deloitte/tr/Documents/the-deloitte-times/TDT_Subat%202018_GMCS.pdf, Son Erişim tarihi: 19. 05.2024
  • İnternet: Macquarie Dictionary. (2024) Web: https://www.macquariedictionary.com, Son Erişim Tarihi: 18.07.2024
  • Kahn, W. A. (1990). Psychological Conditions of Personal Engagement and Disengagement at Work. The Academy of Management Journal, 33(4), 629–724.
  • Karadağ, E., Tosuntaş, Ş. B., Erzen, E., Duru, P., Bostan, N., Mızrak-Şahin, B., ... & Babadağ, B. (2016). Sanal dünyanın kronolojik bağımlılığı: Sosyotelizm (phubbing). Addicta: The Turkish Journal on Addiction, 3(2), 223-269.
  • Karadağ, E., Tosuntaş, Ş. B., Erzen, E., Duru, P., Bostan, N., Şahin, B. M., ... & Babadağ, B. (2015). Determinants of phubbing, which is the sum of many virtual addictions: A structural equation model. Journal of Behavioral Addictions, 4(2), 60-74.
  • Krasnova, H., Abramova, O., Notter, I., & Baumann, A. (2016). Why phubbing is toxic for your relationship: Understanding the role of smartphone jealousy among “Generation Y” users.
  • Kraus, S., Jones, P., Kailer, N., Weinmann, A., Chaparro-Banegas, N., & Roig-Tierno, N. (2021). Digital transformation: An overview of the current state of the art of research. Sage Open, 11(3), 21582440211047576.
  • Kushlev, K., & Dunn, E. W. (2019). Smartphones distract parents from cultivating feelings of connection when spending time with their children. Journal of Social and Personal Relationships, 36(6), 1619-1639.
  • Leung, A. S. M., Wu, L. Z., Chen, Y. Y., & Young, M. N. (2011). The impact of workplace ostracism in service organizations. International Journal of Hospitality Management, 30(4), 836–844.
  • Lievaart, L. (2020). Supervisor phubbing: The moderating roles of organizational values and norms in predicting employees’ engagement and behavior (Doctoral dissertation, Master thesis).
  • Nakamura, T. (2015). The action of looking at a mobile phone display as nonverbal behavior/communication: A theoretical perspective. Computers in human behavior, 43, 68-75.
  • Nakamura, T., Acar, A., & Ng, M. (2016). Cultural comparison for the action of looking at a mobile phone display focusing on independent/interdependent self. Bioceram Dev Appl, 6(2), 1-9.
  • Nazir, T., & Pişkin, M. (2016). Phubbing: A technological invasion which connected the world but disconnected humans. International Journal of Indian Psychology, 3(4), 175-182.
  • Nuñez, T. R., Radtke, T., & Eimler, S. C. (2020). A third-person perspective on phubbing: Observing smartphone-induced social exclusion generates negative affect, stress, and derogatory attitudes. Cyberpsychology: Journal of Psychosocial Research on Cyberspace, 14(3).
  • Parmaksiz, İ. (2020). Phubbing in Communication and Relationships. 24. 359-372.
  • Przybylski, A. K., & Weinstein, N. (2013). Can you connect with me now? How the presence of mobile communication technology influences face-to-face conversation quality. Journal of Social and Personal Relationships, 30(3), 237-246.
  • Rainie, L., & Zickuhr, K. (2015). Americans’ views on mobile etiquette. Pew Research Center, 26, 948-958.
  • Richman, A. (2006). Everyone wants an engaged workforce how can you create it.
  • Roberts, J. A., & David, M. E. (2016). My life has become a major distraction from my cell phone: Partner phubbing and relationship satisfaction among romantic partners. Computers in Human Behavior, 54, 134-141.
  • Roberts, J. A., & David, M. E. (2017). Put down your phone and listen to me: How boss phubbing undermines the psychological conditions necessary for employee engagement. Computers in Human Behavior, 75, 206-217.
  • Roberts, J. A., & David, M. E. (2020). Boss phubbing, trust, job satisfaction and employee performance. Personality and Individual Differences, 155, 109702.
  • Robinson, D., Perryman, S., & Hayday, S. (2004). The drivers of employee engagement report 408. Institute for Employment Studies, UK, 72.
  • Sari, L., Nurbayani, S., & Kurniawati, Y. (2023). The Influence of the Phubbing Phenomenon on Social Skills in Developing Life Skills among Social Sciences Education Students at the Indonesian University of Education. Didaktika: Jurnal Kependidikan, 12(4), 1153-1160.
  • Sbarra, D. A., Briskin, J. L., & Slatcher, R. B. (2019). Smartphones and close relationships: The case for an evolutionary mismatch. Perspectives on Psychological Science, 14(4), 596-618.
  • Thornton, B., Faires, A., Robbins, M., & Rollins, E. (2014). The mere presence of a cell phone may be distracting. Social Psychology, 45(6), 479-488.
  • Tomaszewski, L. E., Zarestky, J., & Gonzalez, E. (2020). Planning qualitative research: Design and decision making for new researchers. International journal of qualitative methods, 19, 1609406920967174.
  • Turkle, S. (2011). Alone Together: Why We Expect More from Technology and Less from Each Other. New York: Basic Books. ISBN: 978-0465010219.
  • Uğur, N. G., Koç, T. (2015). “Time For Digital Detox: Misuse of Mobile Technology and Phubbing”, Procedia-Social and Behavioral Sciences, 195, ss. 1022-1031.
  • Vanden Abeele, M. M. P., Antheunis, M. L., & Schouten, A. P. (2016). The effect of mobile messaging during a conversation on impression formation and interaction quality. Computers in Human Behavior, 62, 562-569. https://doi.org/10.1016/j.chb.2016.04.005
  • Wang, X., Ma, L., and Zhang, M. (2014). Transformational Leadership and Agency Workers' Organizational Commitment: The Mediating Effect of Organizational Justice and Job Characteristics. Social Behavior and Personality: An International Journal, 42(1), 25-36.
  • Wang, R., Wang, W., daSilva, A., Huckins, J. F., Kelley, W. M., Heatherton, T. F., & Campbell, A. T. (2018). Tracking depression dynamics in college students using mobile phone and wearable sensing. Proceedings of the ACM on Interactive. Mobile, Wearable and Ubiquitous Technologies, 2(1), 1-26
  • Xu, T., Wang, T., & Duan, J. (2022). Leader Phubbing and Employee Job Performance: The Effect of Need for Social Approval. Psychology Research and Behavior Management, 2303-2314.
  • Yasin, R. M. (2021). Phubbing in the Workplace; Exploring the Role of Rejection Sensitivity in the Relationship between Supervisor Phubbing and Employee Outcomes (Doctoral dissertation, Capital University).
  • Yıldırım, O. Ünalan, D. & (2020). Dijital yerlilerin sosyotelizm (phubbing) eğilimlerinin değerlendirilmesi. Gümüşhane Üniversitesi İletişim Fakültesi Elektronik Dergisi, 8(1), 276-297
  • Yousaf, S., Rasheed, M. I., Kaur, P., Islam, N., & Dhir, A. (2022). The dark side of phubbing in the workplace: Investigating the role of intrinsic motivation and the use of enterprise social media (ESM) in a cross-cultural setting. Journal of Business Research, 143, 81-93.

PHUBBİNG (SOCIOTELISM) FROM THE PERSPECTIVE OF ORGANIZATIONAL COMMUNICATION

Yıl 2024, Cilt: 3 Sayı: 2, 61 - 70, 10.01.2025

Ebru Kangal Erdem

Öz

The rapid advancement of technology and the communication technologies it offers have radically
changed the communication and business culture of organizational structures in the 21st century.
Smartphones, tablets and other electronic devices have become indispensable tools of modern business
life, facilitating and accelerating communication within and outside the organization. However, along
with the advantages brought by this technological revolution, some problems have also emerged at the
organizational management and communication level. In this context, the concept of “Phubbing” has
attracted increasing attention on how technology affects organizational relations and communication.
This concept refers to the fact that employees and managers in organizations focus on their smartphones
instead of face-to-face communication. The effects of this behavior, which negatively affects the
communication process in the context of organizational communication and is also referred to as
“sociotelism”, on the communication between managers, employees and departments have recently
attracted attention. In this perspective, this study examines this new situation in professional workplaces
within the scope of organizational communication discipline and focuses on the existing and potential
effects of the issue within the framework of organizational communication. It is also aimed to examine
the prevalence of phubbing in organizations and the effects of this behavior on important organizational
behaviors such as communication, relationships and work culture. This study aims to develop
organizational communication strategies and increase employee productivity in the organization.

Anahtar Kelimeler

Sociotelism Phubbing Organisational Communication Organisational Organisation and Behaviour

Kaynakça

  • Aagaard, J. (2020). Digital akrasia: a qualitative study of phubbing. AI & Society, 35, 237-244.
  • Abeele, M. V. (2020). The social consequences of phubbing. The Oxford handbook of mobile communication and society, 158-174.
  • Bianchi, A., & Phillips, J. G. (2005). Psychological predictors of problem mobile phone use. Cyberpsychology & behavior, 8(1), 39-51.
  • Bohns, V. K., & Scholer, A. A. (2018). Distracted by your phone? The cost of phone use in face-to-face interactions. Organizational Behavior and Human Decision Processes, 144, 11-24.
  • Castells, M. (2010). The Rise of the Network Society. Wiley-Blackwell.
  • Chotpitayasunondh, V., & Douglas, K. M. (2016). How "phubbing" becomes the norm: The antecedents and consequences of snubbing via smartphone. Computers in Human Behavior, 63, 9-18.
  • Chotpitayasunondh, V., & Douglas, K. M. (2018). The effects of "phubbing" on social interaction. Journal of Applied Social Psychology, 48(6), 304-316.
  • Derks, D., & Bakker, A. B. (2014). Smartphone use, work–home interference, and burnout: A diary study on the role of recovery. Applied Psychology, 63(3), 411-440.
  • Epps, C. (2016). An Exploration of how Technology Use Influences Relational Ethic Scores of Emerging Adult Romantic Relationships. East Carolina University İnternet: Deloitte. (2024). Web: http:// https://www2.deloitte.com/content/dam/Deloitte/tr/Documents/the-deloitte-times/TDT_Subat%202018_GMCS.pdf, Son Erişim tarihi: 19. 05.2024
  • İnternet: Macquarie Dictionary. (2024) Web: https://www.macquariedictionary.com, Son Erişim Tarihi: 18.07.2024
  • Kahn, W. A. (1990). Psychological Conditions of Personal Engagement and Disengagement at Work. The Academy of Management Journal, 33(4), 629–724.
  • Karadağ, E., Tosuntaş, Ş. B., Erzen, E., Duru, P., Bostan, N., Mızrak-Şahin, B., ... & Babadağ, B. (2016). Sanal dünyanın kronolojik bağımlılığı: Sosyotelizm (phubbing). Addicta: The Turkish Journal on Addiction, 3(2), 223-269.
  • Karadağ, E., Tosuntaş, Ş. B., Erzen, E., Duru, P., Bostan, N., Şahin, B. M., ... & Babadağ, B. (2015). Determinants of phubbing, which is the sum of many virtual addictions: A structural equation model. Journal of Behavioral Addictions, 4(2), 60-74.
  • Krasnova, H., Abramova, O., Notter, I., & Baumann, A. (2016). Why phubbing is toxic for your relationship: Understanding the role of smartphone jealousy among “Generation Y” users.
  • Kraus, S., Jones, P., Kailer, N., Weinmann, A., Chaparro-Banegas, N., & Roig-Tierno, N. (2021). Digital transformation: An overview of the current state of the art of research. Sage Open, 11(3), 21582440211047576.
  • Kushlev, K., & Dunn, E. W. (2019). Smartphones distract parents from cultivating feelings of connection when spending time with their children. Journal of Social and Personal Relationships, 36(6), 1619-1639.
  • Leung, A. S. M., Wu, L. Z., Chen, Y. Y., & Young, M. N. (2011). The impact of workplace ostracism in service organizations. International Journal of Hospitality Management, 30(4), 836–844.
  • Lievaart, L. (2020). Supervisor phubbing: The moderating roles of organizational values and norms in predicting employees’ engagement and behavior (Doctoral dissertation, Master thesis).
  • Nakamura, T. (2015). The action of looking at a mobile phone display as nonverbal behavior/communication: A theoretical perspective. Computers in human behavior, 43, 68-75.
  • Nakamura, T., Acar, A., & Ng, M. (2016). Cultural comparison for the action of looking at a mobile phone display focusing on independent/interdependent self. Bioceram Dev Appl, 6(2), 1-9.
  • Nazir, T., & Pişkin, M. (2016). Phubbing: A technological invasion which connected the world but disconnected humans. International Journal of Indian Psychology, 3(4), 175-182.
  • Nuñez, T. R., Radtke, T., & Eimler, S. C. (2020). A third-person perspective on phubbing: Observing smartphone-induced social exclusion generates negative affect, stress, and derogatory attitudes. Cyberpsychology: Journal of Psychosocial Research on Cyberspace, 14(3).
  • Parmaksiz, İ. (2020). Phubbing in Communication and Relationships. 24. 359-372.
  • Przybylski, A. K., & Weinstein, N. (2013). Can you connect with me now? How the presence of mobile communication technology influences face-to-face conversation quality. Journal of Social and Personal Relationships, 30(3), 237-246.
  • Rainie, L., & Zickuhr, K. (2015). Americans’ views on mobile etiquette. Pew Research Center, 26, 948-958.
  • Richman, A. (2006). Everyone wants an engaged workforce how can you create it.
  • Roberts, J. A., & David, M. E. (2016). My life has become a major distraction from my cell phone: Partner phubbing and relationship satisfaction among romantic partners. Computers in Human Behavior, 54, 134-141.
  • Roberts, J. A., & David, M. E. (2017). Put down your phone and listen to me: How boss phubbing undermines the psychological conditions necessary for employee engagement. Computers in Human Behavior, 75, 206-217.
  • Roberts, J. A., & David, M. E. (2020). Boss phubbing, trust, job satisfaction and employee performance. Personality and Individual Differences, 155, 109702.
  • Robinson, D., Perryman, S., & Hayday, S. (2004). The drivers of employee engagement report 408. Institute for Employment Studies, UK, 72.
  • Sari, L., Nurbayani, S., & Kurniawati, Y. (2023). The Influence of the Phubbing Phenomenon on Social Skills in Developing Life Skills among Social Sciences Education Students at the Indonesian University of Education. Didaktika: Jurnal Kependidikan, 12(4), 1153-1160.
  • Sbarra, D. A., Briskin, J. L., & Slatcher, R. B. (2019). Smartphones and close relationships: The case for an evolutionary mismatch. Perspectives on Psychological Science, 14(4), 596-618.
  • Thornton, B., Faires, A., Robbins, M., & Rollins, E. (2014). The mere presence of a cell phone may be distracting. Social Psychology, 45(6), 479-488.
  • Tomaszewski, L. E., Zarestky, J., & Gonzalez, E. (2020). Planning qualitative research: Design and decision making for new researchers. International journal of qualitative methods, 19, 1609406920967174.
  • Turkle, S. (2011). Alone Together: Why We Expect More from Technology and Less from Each Other. New York: Basic Books. ISBN: 978-0465010219.
  • Uğur, N. G., Koç, T. (2015). “Time For Digital Detox: Misuse of Mobile Technology and Phubbing”, Procedia-Social and Behavioral Sciences, 195, ss. 1022-1031.
  • Vanden Abeele, M. M. P., Antheunis, M. L., & Schouten, A. P. (2016). The effect of mobile messaging during a conversation on impression formation and interaction quality. Computers in Human Behavior, 62, 562-569. https://doi.org/10.1016/j.chb.2016.04.005
  • Wang, X., Ma, L., and Zhang, M. (2014). Transformational Leadership and Agency Workers' Organizational Commitment: The Mediating Effect of Organizational Justice and Job Characteristics. Social Behavior and Personality: An International Journal, 42(1), 25-36.
  • Wang, R., Wang, W., daSilva, A., Huckins, J. F., Kelley, W. M., Heatherton, T. F., & Campbell, A. T. (2018). Tracking depression dynamics in college students using mobile phone and wearable sensing. Proceedings of the ACM on Interactive. Mobile, Wearable and Ubiquitous Technologies, 2(1), 1-26
  • Xu, T., Wang, T., & Duan, J. (2022). Leader Phubbing and Employee Job Performance: The Effect of Need for Social Approval. Psychology Research and Behavior Management, 2303-2314.
  • Yasin, R. M. (2021). Phubbing in the Workplace; Exploring the Role of Rejection Sensitivity in the Relationship between Supervisor Phubbing and Employee Outcomes (Doctoral dissertation, Capital University).
  • Yıldırım, O. Ünalan, D. & (2020). Dijital yerlilerin sosyotelizm (phubbing) eğilimlerinin değerlendirilmesi. Gümüşhane Üniversitesi İletişim Fakültesi Elektronik Dergisi, 8(1), 276-297
  • Yousaf, S., Rasheed, M. I., Kaur, P., Islam, N., & Dhir, A. (2022). The dark side of phubbing in the workplace: Investigating the role of intrinsic motivation and the use of enterprise social media (ESM) in a cross-cultural setting. Journal of Business Research, 143, 81-93.
Toplam 43 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Kurumsal İletişim
Bölüm Araştırma Makaleleri
Yazarlar

Ebru Kangal Erdem

Yayımlanma Tarihi 10 Ocak 2025
Gönderilme Tarihi 21 Kasım 2024
Kabul Tarihi 28 Aralık 2024
Yayımlandığı Sayı Yıl 2024Cilt: 3 Sayı: 2

Kaynak Göster

APA Kangal Erdem, E. (2025). Örgütsel İletişim Perspektifinden Phubbing (Sosyotelizm). Uluslararası Güncel Sosyal Bilimler Dergisi, 3(2), 61-70.
 Kapak Resmi İndir

ISSN: 2980-1540
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